Returns & Exchanges
Because you are buying the Goods by internet order, you may have a right of cancellation and return. If you do, (and only if you do), these are the terms that apply (but please note we cannot accept the return of Goods in certain circumstances. Most of our furniture is customized as per the customer’s specifications. Custom-made orders begin taken to production immediately upon order and cannot be canceled, changed, returned, or refunded at any time. You can return another Item within one week (07 days) of the item being delivered to you. Return requests are not accepted after one week (07 days) from the date of delivery.
We accept returns only in case of damages in transit or manufacturing defects.
The product should be in the state you received it and in the original packaging.
Products purchased under any promotional offer or discounted scheme cannot be exchanged.
All costs of return shipping need to be borne by the customer (Unless the order received is damaged / defective/ incorrect). If at the time of delivery and/or within 7 days from the date of delivery of the product/s, any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the Company subject to the following terms and conditions:
1. Notify the Company of any defects in the product/s at the time of delivery of the product/s and/or within 7 days from the date of delivery and the product will be replaced in return for the defective product/s and if a similar product is not available, then the same shall be replaced with some other product of same value.
2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the Company.
3. Please email us at sales@indograce.comwith your order number and details along with a photo of the damage if possible, within 24 hours of receiving the order.
4. In any event, you may not return orders for specially commissioned, bespoke, or personalized goods;
5. The Goods must be returned to us within 20 business days after Our approval/your request for returning the order and should meet return policy terms.
6. The return requests are evaluated by our technical team and our customer support will be contacting you based on the evaluation within 24 hours.
7. Return pickup of the product will be scheduled based on your subsequent interactions with our customer support representative.
8. The product scheduled for return pickup will be picked up by our logistic partner from the original shipping address of the order within one week of the initiation of the return request.
9. Sales tax, and import duties for all countries except India are not refunded.
The following products shall not be eligible for return or replacement:-
1. if the delivered product has slight variance with the product ordered or if the product is made on order and damaged due to misuse of product;
2. Incidental damage due to malfunctioning of product;
3. Any consumable item which has been used/installed;
4. Products with tampered or missing serial/SKU numbers;
5. Digital products/services
6. Any damage/defect which is not covered under the manufacturer's warranty;
7. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
The Returns Policy for each product is dependent on both product type and the Traders own returns policy. The purchaser may be asked to pay a handling fee of 10% of an item's purchase amount if the trader requires it.
If Company has suspicion or knowledge, that any of its buyers and we are involved in any activity that is intended to provide claims or information that is false, misleading, or not genuine, then Company may while reserving its rights to initiate civil and/or criminal proceedings against a member may also at its sole discretion suspend, block, restrict, cancel the Display Name of the such buyer and Company and /or disqualify that user and any related users from availing protection through this program.
The company reserves its right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claim(s) or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Company may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offense and will be prosecuted to the fullest extent of the law.